Help centre
Answers to the questions we hear most. If you need anything else, the team is one message away.
How do I map my first decision?
Open the workspace, describe the decision in the first box, add any constraints and your goal, choose a risk appetite, then select Map my move. Your plan appears in seconds.
What can I export?
You can download each diagram as an SVG, the full Playbook as a PDF, the raw plan as JSON, and — on Skipper — the team-alignment reel as a video file.
How do the alignment reels work?
Lodestar renders your plan into a captioned reel in 16:9 for meeting rooms and 9:16 for phones. Preview it, then export to your device.
How is my billing handled?
Subscriptions are billed in USD through Stripe. Manage or cancel anytime; access continues to the end of the period. See the Refund & Cancellation Policy.
What happens to what I type and upload?
Your inputs and generated results are processed to produce your plan and are handled as described in the Privacy Policy and Content License. We do not use your inputs to train models.
Still stuck?
Email support@gorfolcon.shop or call +44 7414711807. We reply within one business day.